Let’s talk about how wrong customers are. No, you are not always wrong, but you definitely are NOT right all the time. I’ll begin with some of the egregious things customers do:
1. Leave a mess in the lobby – honestly? Is your house this nasty?
2. Purposefully give crew members a difficult time while ordering – do you have nothing else to do? Well, seeing as how you live in Huntsville, I guess so.
3. Lying about what you ordered – you ordered everything off the dollar menu then paid me in pennies, where did that Big Mac and large milkshake come from? Riiiiight….
4. Being loud, obnoxious, rude, and overall a pain in the ass – please leave. You all irk my nerves and bring me that much closer to becoming an anarchist.
Now let me clarify. This is not an exhaustive list about what’s wrong with customer service, specifically in the food industry. These are just some of the more irritating things SOME customers who frequent fast food establishments do. Not all customers are bad. Most are actually nice people who just want their food so they can go home. The above list is for all the a-holes that could care less about the people who serve them their food. They lack respect and think that we (crew members) work expressly for them and have to do what they say. PAUSE!
I work for McDonald’s. The corporation itself pumps out the most processed, foulest “food” on the planet and people flock to the “restaurant” as though it’s the best thing since sliced bread. I get paid barely above minimum wage to put up with lazy, incompetent and selfish management PLUS selfish customers. My immediate supervisor is too busy trying to bed new crew members, which is why I work with so many lazy people. They aren’t there primarily to work, well they are but in a more horizontal fashion. Anyways, a step down from him are a few managers which I work with on a more regular basis. A few are ok, but then two are just downright lazy. I HATE working with lazy people and even more I DESPISE lazy people that succeed. I’m over here busting my butt to make it and you are over there swiveling around in the office chair eating. Working for a lazy, bossy, overbearing, micromanaging, and rude swing manager is flat out unbearable. So, while I’m in the back being yelled at over making a cheeseburger too slowly (although I have 8,562 other sandwiches in front of it), I also have to put up with remaking “wrong” sandwiches and orders that didn’t exist. Not only do I have to put up with management who frequently abuse their power, but now I have to deal with some idiotic customers who feel they are entitled to 10 free cheeseburgers for their wait. I know you saw the line before you pulled into the drive thru. Want my advice? COOK DINNER AND EAT AT HOME! America is already obese and now here you come with a $35 order then wonder why there’s a wait… People kill me with the “I’m-a-consumer-who-wants-what-I-ordered-10-seconds-after-I-ordered-it-and-I-BETTER-get-it” attitude. Do me a favor and go to Wendy’s. Their food tastes better, albeit probably as crappy nutritionally as McDonald’s. I want to see the people that complain so much try working in a McJob. You wouldn’t last a week.